Return Policy

Returns are NOT allowed but if there is damage to an item upon delivery, mail us immediately. Exchanges will be processed within 3 business days of receipt of your item(s). Jewelrys must be unworn, unaltered and in original condition to be accepted for exchange. All packaging, instructions and warranties, as applicable, must be included with the exchange of a jewelry.

The following reasons are covered by our Exchange Policy.

  • We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
  • Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
  • You chose the wrong size bracelet(s) or ring(s).
  • Personalized items are one-of-a-kind, it cannot be exchange unless it is defective or damaged.

The following reasons are NOT covered by our return policy, and we are not liable for these issues.

  • Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your PureLove product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
  • Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
  • Products are damaged by misuse, mishandling, or poor maintenance.

Please follow the instructions below.

  • Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
  • Please contact one of our customer service representatives to request return authorization, and the return instructions.